Refund Policy

This policy governs payments, cancellations and refunds for the paid services offered by Cannadelics: Homepage Matchup, Homepage Intelligence Report, Homepage Advantage, Strategic Advisory, Fractional CMO, Embedded Fractional CMO and Homepage IQ assessment credits. A written confirmation may record the selected service, fee, scope and start date, but this policy applies even when there is no separate engagement letter. The Homepage IQ assessment is free. Please read this policy before purchasing or accepting an engagement.

Homepage Matchup

The Matchup is delivered within 5 business days of receiving your completed details. Business days are Monday to Friday, excluding public holidays observed by Cannadelics.

You can cancel for a full refund within 48 hours of your purchase. To cancel, email orders@cannadelics.com from the address you paid with.

After 48 hours, the Matchup is not refundable. If we cannot deliver the agreed Matchup, you receive a full refund. If the competitor you supplied cannot be analyzed, for example because of an age gate or bot protection, you can replace it.

If you move up to the Homepage Intelligence Report, or to a next engagement, within 30 days, you can request an upgrade refund of the amount you paid for the Matchup, as described under Upgrade refunds below.

Homepage Intelligence Report

The Report is delivered within 7 business days of receiving your completed details. Business days are Monday to Friday, excluding public holidays observed by Cannadelics.

You can cancel for a full refund within 48 hours of your purchase. To cancel, email orders@cannadelics.com from the address you paid with.

After 48 hours, the Report is not refundable. If we cannot deliver the agreed Report, you receive a full refund. If a competitor site you supplied cannot be analyzed, for example because of an age gate or bot protection, you can replace it.

Homepage Advantage

Homepage Advantage starts with a request and a fit review. Nothing is charged at the request stage. Before any payment, you receive a short engagement confirmation with the scope, timeline and terms, to accept in writing. The full fee is then paid by one invoice before the work begins.

Once the payment has cleared, we confirm in writing that the work has begun. If you cancel before that confirmation, your payment is refunded in full. After the start confirmation, the fee is non-refundable. We complete the agreed scope when you meet the responsibilities, session requirements and feedback deadlines stated below and in your engagement confirmation.

You can reschedule the strategy session once, with two business days’ notice where reasonably possible. The new date must fall within 15 business days of the original one. If it doesn’t, the engagement closes and any work already completed is delivered to you. A missed session does not start the delivery timeline. Client delays move the schedule but do not expand the scope. If your intake and materials are more than 15 business days late, we proceed using the Report, public information and anything already supplied. Missing client information will be treated as unavailable or unconfirmed, and the fee remains non-refundable.

One consolidated revision round is included. Your feedback is due within 5 business days of delivery. If no feedback is received within 15 business days of delivery, the engagement closes on the delivered version. Later changes require a new scope.

One written review of your built page is included if you send the staging link within 60 days of handoff. It expires after that date.

Homepage IQ assessment credits

Assessment credits are used inside your Homepage IQ Workspace, and credits do not expire. Credits included with a Report are part of the Report and are not refundable separately.

For a credit pack you bought, you can request a full refund within 14 days of purchase if no credits from that pack have been used. Once any credit from a pack has been used, the purchase is final.

To request a refund, email hello@cannadelics.com from the address used for the purchase.

Strategic Advisory

Strategic Advisory starts with an application and a written proposal. Nothing is charged before you accept the proposal.

If you bought a Matchup or Report in the 30 days before your first Advisory payment, you can request an upgrade refund of the amount you paid for it once Advisory has begun, as described under Upgrade refunds below.

By accepting Strategic Advisory, you commit to the initial three monthly service periods. If you decide to end the engagement during that initial period for reasons other than Cannadelics failing to provide the agreed service, fees already paid are not refunded and the remaining scheduled monthly payments remain due.

Advisory is billed monthly in advance, with a 3-month initial commitment. After the initial three months, the engagement continues month to month, and you can cancel by giving 30 days’ written notice to hello@cannadelics.com. No refunds are issued for months already invoiced and paid.

If you need to reschedule a session, please give at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice are not refundable or reschedulable within that month. If we need to reschedule a session, we will offer a new time within the same month.

Fractional CMO and Embedded Fractional CMO

Fractional CMO engagements begin with a fit review and a written confirmation of the selected level of support, monthly fee, scope and start date. Nothing is charged at the enquiry stage.

Both Fractional CMO and Embedded Fractional CMO begin with an initial 90-day commitment. The monthly fee is invoiced in advance for each monthly service period. Once a service period has begun, its payment is non-refundable.

By accepting the engagement, you commit to all three monthly service periods. If you decide to end the engagement during the initial 90 days for reasons other than Cannadelics failing to provide the agreed service, fees already paid are not refunded and the remaining scheduled monthly payments remain due.

After the initial 90 days, the engagement continues month to month. Either party may end it by giving 30 days’ written notice. Payments for service periods that have already begun are not refundable.

Each monthly allocation applies only to that service period. Unused time does not carry forward. Client delays, missing information or delayed decisions may move individual work but do not pause the engagement, extend the service period or create a refund.

Additional time is provided only after written approval and payment in advance. Once the additional work has begun, that payment is non-refundable. Any unused additional time expires at the end of the service period for which it was approved. If Cannadelics cannot begin the approved additional work, its payment is refunded.

If Cannadelics cancels a paid service period before it begins, we will refund the payment for that period. If Cannadelics ends an active engagement for reasons unrelated to a client breach, we will deliver the work completed and refund any prepaid fees for future service periods that have not begun. An active service period is not partially refundable.

If you bought a Homepage Matchup or Homepage Intelligence Report within the previous 30 days, the Upgrade refunds rules below may also apply.

Upgrade refunds

If you bought a Homepage Matchup or Homepage Intelligence Report and move up within 30 days, you can request an upgrade refund of what you paid for it. Moving up means buying the Homepage Intelligence Report after a Matchup, or starting Homepage Advantage, Strategic Advisory, Fractional CMO or Embedded Fractional CMO after a Matchup or Report.

Purchase the next service at its full price. Once its work has begun, email hello@cannadelics.com to request the upgrade refund. After confirming eligibility, we refund the amount you actually paid for the earlier purchase, after any discount, to the original payment method.

The earlier purchase must have been paid within the 30 days before you paid for the next service. Each purchase can be used for one upgrade refund, and one earlier purchase can be refunded per new purchase. A purchase that has already been refunded or disputed does not qualify. The price, commitment and scope of the next service stay the same.

Existing agreements

If you have an engagement or written agreement that started before October 2026, its terms continue to apply until renewal.

General Terms

All refunds are processed via the original payment method. Processing times depend on your payment provider and are typically 5 to 10 business days.

Cannadelics reserves the right to decline any engagement before work begins. If we decline an engagement after payment has been received, a full refund will be issued within 5 business days.

Where a written confirmation records the selected service, fee, scope or dates, it supplements this policy. It does not remove the cancellation or refund rights stated here unless Cannadelics gives you more favourable terms in writing.

This policy does not affect any statutory rights you may have under applicable law.